September 22, 2020 (Vancouver, BC) – The BC Hospitality Foundation (BCHF) is pleased to announce that tickets for its online lottery will go on sale Tuesday, October 13, 2020. Prizes for the “Our Beautiful Backyard” Lottery include first-class food, drink, and accommodations in Whistler, Greater Vancouver, Vancouver Island, and the Okanagan.

Tickets will be available for less than 3 weeks, as sales close at midnight on Sunday, November 1st. The roster of 15 prizes features a selection of mini vacations, a personal chef at your home, and gift cards and pub packs in Vancouver and Victoria. All trips are redeemable in 2021.

  • Okanagan Wine Getaway - Dinner for 2, 2 nights’ accommodation at the Naramata Inn, 2 VIP tours and lunch at Okanagan Crush Pad and TIME Winery and Kitchen, and more! Value $1,375 
  • Victoria in Style - 2 nights for 2 in a Chateau Victoria penthouse, with culinary gift certificates to 10 Acres Bistro and Nautical Nellies Steak and Seafood House. Value $1,300
  • Rich and Famous in Downtown Vancouver - Dinner for 2 at Hapa Izakaya a Fairmont Waterfront suite complete with bubbly and chocolate-dipped strawberries, and breakfast the next day. Value $1,100
  • Penticton Beer Retreat - 2 nights for 2 at the Penticton Lakeside Resort and Conference Centre, a Penticton Ale Trail gift pack, and gift certificates for cuisine at the Barley Mill Brew Pub & Bistro and The Black Antler. Value $1,125
  • Sea to Sky Adventure - 2 nights’ stay at the Listel, dinner for 2 at the Red Door Bistro, and gift certificates to 21 Steps Kitchen + Bar and the PEAK 2 PEAK Gondola. Value $950
  • Fraser Valley Getaway - 2 nights at Surrey’s Sheraton Vancouver Guildford Hotel, dinner for 2 at the MIXT Lobby Lounge, and gift certificates to Coquitlam’s Pasta Polo, Rail & River Bistro and Zythos Greek Mediterranean Grill in Langley. Value $1,300
  • Seaside Stay in Sooke - 2 nights at Vancouver Island’s Prestige Oceanfront Resort. Value $650
  • Downtown Vancouver - Dinner for 2 at Lift Bar | Grill | View and 1 night at Delta Hotels Vancouver Downtown Suites. Value $600
  • Victoria Area Pub Pack - Includes gift certificates to 328 Taphouse + Grill, Brentwood Bay Brewsky Taphouse, Canoe Brew Pub, The Loghouse Pub, and The Stone House Pub. Value $500
  • Lower Mainland Pub Pack - Includes gift certificates to each of the following: Central City Brew Pub (Surrey), Fox & Fiddle (Surrey), The Fort Pub & Grill (Langley), Milltown Bar & Grill (Richmond), and Sundowner Neighbourhood Pub (Delta). Value $500
  • Stay at the Quay - 2 nights for 2 at New West’s Inn at the Quay and a gift certificate for the Boathouse Restaurant. Value $350
  • Dine Out at Home! - The Ephemere Supper Club will provide a chef who will prepare a 4-course tasting menu for 4 guests in your own home. Value $500
  • Best Buy Gift Cards - Indulge in the ultimate “staycation” by upgrading your home entertainment system, purchasing music and movies, an espresso machine…the sky’s the limit! Value $500
  • Times Square Suites Hotel and Hook Seabar - Dinner for 2 at Hook Seabar and 1 night at the West End’s Times Square Suites Hotel. Value $325
  • Times Square Suites Hotel and Revolving Restaurant - Dinner for 2 at the Top of Vancouver Revolving Restaurant and 1 night at the Times Square Suites Hotel. Value $325

Our Beautiful Backyard Lottery

October 13 - November 1, 2020

Tickets are available in the following packages:

  • 1 for $5
  • 3 for $10
  • 8 for $20
  • 25 for $50

The BC Hospitality Foundation's "Our Beautiful Backyard" Lottery starts October 13 and runs through to midnight November 1st, 2020. The final prize draw will take place at noon on November 2nd. The event’s gaming license number is 126737. Please visit for prize details and watch for the direct link to purchase tickets on the BCHF webpage.

The BCHF thanks all the businesses that generously donated the amazing prizes for the venture. Proceeds from the lottery will support the BCHF’s charitable work, which includes providing financial assistance to hospitality workers in financial crisis due to extraordinary health conditions, as well as administering a scholarship program to foster the development of the next generation of hospitality industry workers and leaders.


WINNIPEG, September 16, 2020  - SkipTheDishes, Canada's largest and most popular food delivery network, is excited to announce its new loyalty program, Skip Rewards. This style of loyalty program is an industry first, reinforcing Skip’s innovative leadership in the food delivery space. 

With absolutely no cost to participate and no sign up required, Skip users will begin earning points on each and every order starting early October. Skip’s focus remains providing the best value to their customers by never charging added services fees, and with Skip Rewards, they’re evolving their offerings and elevating the customer experience.

Points are earned on every dollar spent through Skip from any of its 27,000 partners across the country. Points can be redeemed for discounts on future orders, which means Skip users can earn rewards at any time of the day for:

  • Getting a morning cup of coffee delivered from Tim Hortons®
  • Settling the boneless debate between chicken pop-ins and chicken wings at Mary Brown’s for lunch
  • Indulging in a bottle of wine and sushi from Earls Kitchen + Bar for a romantic night-in, or wings and a couple of beers from St. Louis Bar & Grill while watching the big game
  • A late-night order of Slurpees and taquitos from 7-Eleven

Skip Rewards is accessible to customers Canada-wide and will launch with two tiers of earning:

  • Orange Status - All users start here at launch, earning five points for every dollar spent.
  • Gold Status - After ordering twice in one month, users level up to Gold Status and begin earning ten points for every dollar spent.

“Skip has always offered the most value to our customers compared to our competitors, and our new loyalty program will give tens of millions back to them for doing what they’re already doing: ordering delivery,” says Howard Migdal, Managing Director, Canada. “The program will continue to evolve with future rollouts planned to expand the program, introducing new earning opportunities and incentives.”

With a simple redemption structure, Skip Rewards gives users points for doing what they love: ordering their favourites and having it delivered conveniently and safely right to their door.


VANCOUVER, BC, Sept. 15, 2020 /CNW/ - A new nation-wide survey shows that Canadians are wasting less food while COVID-19 public health measures have been in place. Love Food Hate Waste Canada, delivered by the National Zero Waste Council in conjunction with its campaign partners, worked with the Mustel Group to understand how food purchasing, storage, consumption and waste behaviours have changed since the introduction of quarantine and physical distancing measures.

The online survey of 1,200 randomly-selected adult Canadians was conducted between June 16 and 24, 2020 and found that while people are buying more food overall, 24% of households are throwing away or composting less uneaten food and 94% of Canadians are motivated to reduce their household's avoidable food waste.

Since the introduction of public health measures in response to the COVID-19 pandemic, 63% of Canadians are shopping less often, but are buying more food per trip than before. More households are adopting food-saving habits, especially checking what food is already in the house, freezing foods to extend shelf life, and getting creative with leftovers.

"This new research confirms that Canadians are thinking about making the most of the food they buy. We know that 84% of Canadians believe that everyone has a responsibility to prevent avoidable food waste in their households," said Malcolm Brodie, Chair of the National Zero Waste Council. "We are excited to build on this momentum and support Canadians with the tools, insights, and resources they need to make preventing food waste in the home the new normal."

Love Food Hate Waste Canada is also proud to work with partners like Sobeys Inc., who are responding to these consumer insights by making waste reduction part of their corporate mandate.

"Nurturing the families of today and protecting the families of tomorrow is a key priority for us. This research shows that our customers are highly motivated to reduce waste, which is why as part of our sustainability strategy, we are on a mission to reduce food waste in our operations by 50% by 2025," said Vittoria Varalli, Vice President of Sustainability at Sobeys Inc. "We are working with partners like Love Food Hate Waste to find innovative solutions to help us reach this goal."

"As a partner in Love Food Hate Waste Canada, the City of Vancouver is encouraged by the results of the food waste survey," said Albert Shamess, Director, Zero Waste and Resource Recovery, City of Vancouver. "The numbers show that Canadians across the country have adopted important food-saving behaviours in response to the pandemic. We look forward to supporting Vancouver residents to help them reinforce these new habits and build upon them as we work collectively towards reducing avoidable food waste and meeting our Zero Waste 2040 goals."

"The study highlights the importance of giving Quebecers who are looking for sources of information the tools they need to actively participate in the fight against food waste," said Sonia Gagné, CEO of RECYC- QUÉBEC. "The majority of the Quebec population, namely 83%, is motivated and ready to be part of the solution. This demonstrates the relevance of conducting campaigns such as Love Food Hate Waste Canada, as well as the importance of our partnerships, such as the one with RICARDO Media, which help share concrete tips and tricks to extend food shelf life, as well as anti-waste recipes or better meal planning."

At the beginning of quarantine and physical distancing measures earlier this year, LFHW Canada launched "We're Here to Help" – a food saving guide to help Canadians waste less food. The LFHW community tips board lets Canadians collaborate and share their own food-saving tips. Resources and tips can be found at


Markham, Ontario, September 15, 2020SilverWare POShas purpose-built a new, customizable, mobile in-seat ordering, tipping and payment platform that gives restaurant patrons touch free control over their dining experiences while enabling operators to speed table turns and increase check averages. Guests scan a tableside QR code to upload a digital menu, order meals, split the check, add a tip, and pay via their personal mobile devices. Initial adoption of SilverWare’s new “In-Seat Contactless Platform” is receiving rave reviews, with operators calling it “a sleek application” that is “enhancing the dining experience and upping check averages.”

“Restaurant guests still have concerns when it comes to in-seat dining, even if they are enjoying a meal outdoors,” said Lucky Thalas, SilverWare executive vice president. “To help build customer confidence and drive revenues for restaurant operations in today’s post-COVID environment, SilverWare developed a contactless platform that eliminates diners’ touch-point concerns. Our new In-Seat Contactless Platform is driven through the guest’s mobile device to minimize service staff interaction. By giving diners complete control over the ordering, re-ordering, tipping, and payment processes, wait times to place orders are lessening and satisfaction is increasing, leading to higher check averages, faster table turns, and more positive online reviews. With most restaurants still operating at 50 percent capacity, this is critical to their financial stability and the future of hospitality.”

SilverWare developed its In-Seat Contactless Platform from the perspective of a seated guest. Menu items and prices are seamlessly synced from the restaurant’s point-of-sale system to the diner’s mobile device, enabling them to view the full menu, select a course, name seats for diners, tag allergies, and even request expert service in real time. This is not an online ordering system converted for in-restaurant use, but rather a purpose-built platform for in-restaurant dining that frees up staff to focus on upselling and increasing guest spend … improving speed of service … boosting operational efficiencies … and curating an exceptional dining experience.


“Since June, several of our restaurant customers began using this platform as early adopters to assist with proofing  the technology,” Thalas said. “The reviews are in, and operators say the solution is exceeding their expectations.”

Diners are Digging in at The Drake Hotel

Drake Hotel Properties has been a satisfied SilverWare customer for several years, with the POS installed at The Drake Hotel, Drake Commissary, and Drake One Fifty in Toronto. Richardo Mighty, IT Manager for Drake Hotel Properties, said he was eager to test the new In-Seat Contactless Platform at The Drake Hotel since the property’s restaurant had only been offering take out (running on the SilverWare online ordering platform) since COVID began. He said participating in this pilot is enabling him to help SilverWare – a company he said he values – finetune its technology while also providing a much-needed hands-free dining option to guests.

“Our team at The Drake looked at how the In-Seat Contactless Platform worked, how its functionality met the needs of our staff and customers, and how easily it could be adapted to the various dining outlets we have at the hotel to suit our specific brand guidelines,” said Mighty. “We were immediately impressed. It’s a sleek application that looks great on a mobile device and feels smooth to anyone using it. When we tell diners that a contactless ordering option is available, most are eager to try it, especially those who are comfortable with mobile ordering.”

Here’s how it is working at The Drake Hotel: Diners use their mobile phones to scan a QR code displayed at the dining table to upload a digital replica of the restaurant menu, complete with detailed item descriptions and images. Those wanting to pay individually can upload and view the menu independently on their personal devices. When individual orders are placed, a server will present each person with an order code (via digital print out or tablet computer) adding a layer of security. Throughout the meal, additional menu items can be ordered. At the conclusion of the meal, a server brings a sanitized payment terminal to the table enabling the host or individuals to insert a form of payment.

“As a property brimming with personality and buzzing with energy, we don’t want to fully eliminate server contact, while still prioritizing guest and staff safety,” Mighty said. “For that reason, we aren’t making the mobile payment functionality available ― yet. We want human interaction at the end of the meal to thank our customers for their business, and ensure that everything was to their satisfaction.”

“Overall, the app is really fantastic,” he said. “The experience is seamless. More importantly, the technology has eliminated menu printing. This is huge, especially since our restaurants change menus regularly. With the In-Seat Contactless Platform, management can easily go into the system, add or delete an item, change prices, and it’s done. It’s that easy. In addition to lowering costs, it’s also reducing our carbon footprint, making us a more sustainable company. Going forward, we anticipate that this application will help us increase our speed of service. This is important for busy nights when we still have limited staff on schedule. The more streamlined the service, the happier our guests will be. Overall, it’s a really good touch-free tool and we have already begun discussing how we plan to roll it out to the outer restaurants in our portfolio.”

Servers are Loving it at La Palma

Toronto’s La Palma also relies on the SilverWare POS. Like Drake Hotel Properties, the Californian-inspired Italian restaurant with rooftop patio, street level patio and indoor dining was offering take out only post COVID-19 until it was asked to test SilverWare’s In-Seat Contactless Platform.

A lot of servers want to have full control over their tables, so when we told our team that we were doing a mobile technology trial for SilverWare, they were apprehensive,” said La Palma General Manager Alexis Kronwald-deBruyn. “Immediately, their anxiety was put to rest, as the app doesn’t fully replace server engagement, it simply enhances it by allowing diners to add menu items without waiting for their server to initiate the conversation. At La Palma, servers are an important part of the dining experience, and we don’t want that to ever go away. This new platform from SilverWare is designed to enhance the speed service while upping check averages.

“Even Pre-COVID-19, we had limited dining times to accommodate multiple seatings,” she said. “Today, with capacity limits looming, we especially can’t afford to let people linger. We must provide an exceptional contactless experience with server interaction on request and then flip the table for the next group. This new technology from SilverWare does just that; the more control diners have over what and how they order, the more money they spend. When diners are willing to place orders without server interaction, it allows us to lighten up on staffing which is super important when running at reduced capacity. Better yet, no one is impatient. No waits for a drink or a refill. It’s dining on demand and it’s exceeding our expectations.”

Kronwald-deBruyn said that while a younger demographic is drawn to the mobile dining experience, older patrons still prefer physical menus and personal service, and La Palma is pleased to accommodate their requests. Also like The Drake Hotel, La Palma hasn’t implemented the mobile payment functionality yet, but they plan to launch it soon as COVID restrictions subside.

“We believe the mobile payment process is going to be the most helpful feature of all so that diners can pay and go on their own terms,” she said. “We can’t thank the SilverWare team enough for inviting us to be part of their technology trial. It’s been incredibly helpful and it’s better preparing us for tomorrow.”


TORONTO, Sept. 15, 2020 (GLOBE NEWSWIRE) -- With patio season winding down, Restaurants Canada is calling for the federal government’s upcoming Speech from the Throne to signal plans to continue supporting the country’s vital foodservice sector.

In a letter to the Prime Minister’s office, Restaurants Canada President and CEO Todd Barclay commends the federal government for stepping up to provide significant support to restaurants struggling to survive the impacts of COVID-19 over the past six months. Looking ahead, he calls for further assistance to ensure business continuity so that restaurants can continue contributing to economic growth: “The recovery of the foodservice industry will not be linear. Despite best efforts to innovate and adapt to the current environment, our sector will experience ups and downs as patios close, consumer behaviour adjusts and areas such as downtowns no longer host office workers and tourists in the same volumes they once did.”

Canada’s restaurant sector continues to be hardest hit by COVID-19

Restaurants have played a critical role in providing their communities with safe and reliable meal options throughout the COVID-19 pandemic. Yet, the foodservice industry was one of the first sectors impacted by the crisis, and continues to be the hardest hit:

  • One out of every five jobs lost in the wake of the pandemic was in foodservice. The restaurant industry lost more jobs during the first six weeks of lockdown than the entire Canadian economy during the 2008-2009 recession.
  • Employment in the foodservice sector remains 260,000 jobs short of where it was in February, according to the latest Labour Force Survey results from Statistics Canada. No other industry comes close to this level of shortfall.
  • Total foodservice sales in Canada could drop by nearly half in 2020, representing $44.8 billion in lost sales compared to 2019.
  • Roughly 10 per cent of foodservice businesses have already permanently closed due to the impacts of COVID-19 and most are still losing money. More than half of respondents to a survey that Restaurants Canada conducted during the summer said they are continuing to operate at a loss and expect to take at least a year to return to profitability.

Calling for a renewed commitment to foodservice

“Largely thanks to measures introduced since the start of the pandemic, the vast majority of restaurants have been able to continue contributing to their communities during these extraordinarily challenging times,” said David Lefebvre, Restaurants Canada Vice President, Federal and Quebec. “As the federal government resets its agenda and seeks to demonstrate a strong commitment to economic recovery, Restaurants Canada looks forward to renewed support for the vitally important foodserivce sector to prevent further closures and job losses.”

Restaurants Canada is recommending the upcoming throne speech signal clear intentions to support the foodservice industry in the following ways:

  • Extend and adapt the main emergency COVID-19 federal business support programs, including the Canada Emergency Wage Subsidy, the Canada Emergency Commercial Rent Assistance Program and the Canada Emergency Business Account.
  • Direct stimulus spending toward the restaurant industry, with a program similar to the “Eat Out to Help Out” program in the U.K., to boost critically needed revenue to struggling restaurants and the sectors of the economy that depend on their survival.
  • Ensure any new measures under consideration take into account the challenging realities of operating a business during the ongoing pandemic and continue to create conditions that support Canadians returning to work.

Note: David Lefebvre will be available for comment following the Speech from the Throne when Parliament resumes on Sept. 23.

A thriving foodservice sector is critical to Canada’s recovery from COVID-19

  • Restaurants and other foodservice businesses are the fourth-largest source of private sector jobs and number 1 source of first jobs for Canadians, typically employing 1.2 million people.
  • Foodservice supports a wide variety of supply chain businesses, indirectly supporting more than 290,000 jobs. Restaurants typically spend more than $30 billion per year on food and beverage purchases, playing a critical role for Canadian farmers and the agri-food sector.
  • Restaurants provide significant support to community causes, contributing an estimated $460 million to charities each year.

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