TORONTO (November 21, 2023)Snappy, Canada’s most innovative all-in-one restaurant technology partner, today released their foodservice industry findings for 2023 with the aim of better preparing restaurant owners to thrive in today’s market. Between rising costs, changing consumer expectations, and the need for operational efficiency, Canada’s foodservice industry faces several dynamic challenges; however, data shows great opportunity to connect with consumers in new ways moving forward. 

Snappy’s 2023 foodservice industry statistics are derived from collected customer use metrics from thousands of restaurants across Canada—including a variety of restaurant types—in order to capture a clear picture of consumer dining behaviours. 

“In an ever-changing economic landscape, the restaurant industry faces a multitude of challenges,” says Ricky Wang, CEO of Snappy. “The ability to adapt to changing consumer preferences, efficiently manage operations, and implement strategies to thrive in the face of inflation is paramount to finding success as a restaurant owner. As a restaurant technology partner, our tools are designed to empower each restaurant by helping them better understand their own metrics, as well as the industry as a whole.” 

Key findings from Snappy’s 2023 review include:

Increased Consumer Spending: The average check amount has risen by 18% year over year (YOY), demonstrating the resilience of the restaurant industry in the face of economic uncertainties. 

Loyal Customers Support Despite Costs: Consumers are willing to invest more in their dining experiences, understanding the challenges restaurants face due to inflation and rising costs. 88% of consumers express their understanding if their favorite local establishment raises prices, with 55% willing to tolerate a 1–10% price increase.

Not All Restaurants Are Equal: Quick service restaurants have seen an increase of 12%, while fine dining establishments have experienced a 24% rise in average check amounts YOY.

Efficient Wait Times: Restaurants have honed their skills in managing wait times, with an average decrease of 7% YOY. This indicates that they are becoming increasingly adept at providing a seamless dining experience. Customers, on the other hand, are still willing to wait, with the longest acceptable wait time averaging 10 minutes.

Margin Management Amid Inflation: The industry's average profit margins have experienced a slight decrease of 5% YOY due to the impact of inflation. However, this decline is offset by the increase in consumer spending, showcasing the resilience of restaurants in adapting to economic challenges.

Embracing Self-Serve Kiosks: Restaurants have witnessed a shift in consumer preferences, with 22% of customers opting for self-service methods over traditional ordering through a person. This indicates a growing preference for convenience and efficiency. Demographically, it's noteworthy that Gen Z is 31% more likely than Millennials to use self-serve kiosks to avoid interactions.

Loyalty Programs and Discounts: As inflation continues its upward trend, there has been an average increase of 23% YOY in customers signing up for loyalty programs or discounts. This underscores the importance of value and cost-saving measures for consumers during economically challenging times.

Discount Codes Driving Purchases: Data reveals that the volume of consumer purchasing at restaurants has seen fluctuations throughout the year; however, months where restaurants are offering a higher discount option have shown increased utilization, suggesting that the percentage of the discount indeed matters and can influence customer behaviour.

“As the industry continues to evolve, Snappy remains committed to helping restaurants succeed in these challenging times,” continues Wang. “This data from our comprehensive POS software will help restaurateurs curate what the dining experience will look like in 2024. Our technology has become an invaluable asset to the restaurant industry, catering to the evolving needs of merchants and consumers alike.”

For more information, visit


November 20, 2023 – Toronto, ON – Lactalis Canada Foodservice – a division of Canadian dairy leader Lactalis Canada – was recognized with the prestigious Cornerstone Award for Best in Class Supplier in the Fruit, Vegetable and Dairy category at the Gordon Food Service (GFS) 2023 Vendor Involvement Process (VIP) Awards in Grand Rapids, Michigan. This award represents the third time Lactalis Canada has been recognized with a Cornerstone Best in Class Supplier award.

“What an honour it is for Lactalis Canada to once again be recognized as a Best in Class Supplier by Gordon Food Service,” said Iven Zanardo, General Manager, Lactalis Canada Foodservice and Ingredients & Export Division. “We place great importance on excellence, innovation, and continuous improvement as a dairy supplier and we are proud to see our efforts recognized by a valued partner. This accolade truly speaks to the amazing work of our talented Lactalis Canada Foodservice, Ingredients & Export team and the strong partnership we have with Gordon Food Service.”

Hosted by food distributor Gordon Food Service, theGordon Food Service Awards honour suppliers across six categories for their excellence in continuous improvement, service quality, alignment with the company’s strategic goals, effectiveness in managing the supply chain, vision and branding initiatives, and commitment to inclusivity and diversity. For more information on the 2023 Gordon Food Service Awards click here.


MONTRÉAL, Nov. 17, 2023 (GLOBE NEWSWIRE) -- Saputo Inc. (TSX: SAP) (we, Saputo or the Company), has been named one of Canada’s Top 100 Employers by Mediacorp Canada Inc., the country’s largest publisher of employment periodicals. This prestigious designation recognizes Canadian employers implementing forward-thinking human resources policies and leading their industries in offering exceptional places to work.

To select the winners, Mediacorp editors graded employers on eight rigorous criteria: (1) Physical Workplace; (2) Work Atmosphere & Social; (3) Health, Financial & Family Benefits; (4) Vacation & Time Off; (5) Employee Communications; (6) Performance Management; (7) Training & Skills Development; and (8) Community Involvement.

“At Saputo, our people are at the heart of everything we do,” said Gaétane Wagner, Chief Human Resources Officer at Saputo Inc. “We remain deeply committed to forging a diverse and stimulating work environment where our employees feel empowered and valued.”

Working at Saputo

By staying true to the values on which the Company was founded in 1954, Saputo is proud to foster a culture of care for its employees through three distinct pillars.

Health and Safety: Keeping employees healthy and safe is a top priority at Saputo. The Company boasts a strong safety culture, accessible health and wellness programs, and a global Health and Safety Policy to ensure all employees arrive home safely.

Diversity, Equity, and Inclusion: Saputo has implemented several programs and initiatives to promote diversity, equity, and inclusion in the workplace, including unconscious bias training for leaders, inclusive recruitment practices, and various development programs for women.

Well-Being and Talent: The Company remains steadfast in its efforts to ensure the well-being of employees by recognizing the contributions of its workforce through the Saputo Applause program, as well as by leveraging its performance management process to promote ongoing career goals and personal development conversations.

Saputo is continuing to identify and invest in new opportunities for its teams, including mental health training to all managers and a global volunteer time-off policy. As a leading cheese manufacturer and fluid milk processor in Canada, the Company strives to lead the way in creating an environment that is accessible, engaging, and unbiased for employees and customers alike.

For more information about why Saputo Inc. was named one of Canada’s Top 100 Employers, click here.

Last month, Saputo Inc. was also recognized as one of the World’s Top Companies for Women by Forbes magazine for a second year in a row. To compile the ranking, the magazine and its partners surveyed approximately 70,000 women working at multinational institutions in 37 countries to determine which ones excel at gender equality in career advancement opportunities, parental leave, and more.


TORONTONov. 16, 2023 /CNW/ - North American Food-Service Equipment leader Omcan is proud to partner with Pacojet, the must-have professional cooking system, for their new product release.

To commemorate its 30-year journey, Pacojet has introduced the highly anticipated Pacojet 4, a groundbreaking addition to its line of culinary devices. This cutting-edge product sets a new standard in gastronomy, offering many revolutionary features that will be game-changing for food industry professionals across North America.

The core cooking systems in the Pacojet that industry leaders worldwide have come to know remain unchanged: fresh, deep-frozen ingredients are micro-pureed under overpressure without thawing. This approach creates diverse, high-quality dishes, from sorbets and ice creams to soups, doughs, beverages, and more. However, the new Pacojet 4 is a massive step forward regarding user-friendliness, device setting options, and overall design. It is also exceptionally quiet while providing outstanding results in combination with maximum productivity – and therefore now meets long-held customer wishes.

The New Pacojet 4 stands out from the crowd with its many new notable features, including but not limited to:

The option of pacotizing® specific recipes in just 90 seconds

A large touchscreen offering intuitive user guidance with an animated assistance feature

A smart device detection mode to protect against misuse.


"We are excited to announce the launch of the new Pacojet 4 Innovation to the Canadian market together with our long-time partner Omcan Inc., a specialist in delivering quality products to the food service industry."

-        Jeffrey Bignell, Sales Director - North America, Pacojet.

"We have a long-standing partnership with Pacojet and are very excited about the launch of Pacojet 4. The Pacojet 4 promises to be a culinary revolution in the making, and we are proud to bring it to our customers in Canada and all of North America"

-       Craig Hirst, CEO of Omcan.

"At Restaurant Pearl Morissette, we love the consistency and ease of using the Pacojet 4. It not only helps us make wonderful ice creams and sorbets but also helps us limit waste as well with how efficient it is."

-       Chef Eric Robertson at Restaurant Pearl Morissette in St. Catharine's, ON.

For more information, please visit the Omcan site:


Recent search data reveals that ‘vegan restaurants’ has been looked up more than 4,000 times in the past month in Canada, showcasing the growing demand for vegan-friendly destinations this festive season. This surge reflects the growing demand for vegan-friendly destinations, as Canadians embrace the festive spirit with a desire for delectable plant-based options.

Considering this trend, BonusFinder Canadahas revealed the most vegan-friendly cities in the country to enjoy this holiday. To achieve this, they gathered data from TripAdvisor and devised a point-based index, taking into account the presence of vegan restaurants or those offering vegan options with 4+ star ratings. Additionally, the top three cities come with three recommended restaurants to explore.

The Best Cities in Canada for Vegans For The Festive Season

Rank City Population Vegan Restaurants Restaurants per 100 people Avg Price

* Rating



Score (/10)

1 Victoria 289,625 141 49 22.79 4.31 8.00
2 Hamilton 519,949 89 17 19.85 4.35 7.62
3 London City 346,765 82 34 27.56 4.37 7.53
4 Windsor 278,013 44 16 21.32 4.45 7.43
5 Ottawa 812,129 203 25 24.99 4.32 6.95
6 Calgary 1,019,942 203 20 24.99 4.33 6.57
= 7 Winnipeg 632,063 111 18 24.62 4.21 6.00
= 7 Vancouver 600,000 308 51 34.55 4.29 6.00
9 Saskatoon 198,958 51 26 28.67 4.29 5.81
10 Mississauga 668,549 82 12 22.79 4.21 5.05

Please see full data here.

BonusFinder Canada can reveal that the best city in Canada for vegan food is Victoria, with a final vegan-friendly score of 8/10. Victoria boasts a whopping 141 vegan restaurants, catering to a population of 289,625 people. That's nearly 50 vegan restaurants per 100k individuals (the second highest amount in the study), making it a true vegan paradise. The average price for these plant-based eateries is just $22.79, offering delicious options without breaking the bank before Christmas. Plus, the overall average ratings of all restaurants are an impressive 4.31/5, ensuring you'll enjoy a fantastic festive experience.

Be Love is among the leading destinations for vegans in Victoria, boasting a menu that is predominantly vegan and entirely gluten-free, with seasonal changes. Achieving an impressive 4.5/5 rating on TripAdvisor, it is praised in a review for its reasonable prices, high-quality offerings, creative dishes composed of wholesome homemade ingredients, and the welcoming staff that made the dining experience feel special. This is definitely one to visit this Christmas. 

Hamilton secures the second position with an impressive vegan-friendly score of 7.62/10. Boasting approximately 89 vegan restaurants within the city, that's 17 restaurants per 100k people. What makes it even more enticing is the affordable average price of these plant-based meals, standing at just $19.85, making it the 9th most budget-friendly city for vegans in the country. Furthermore, Hamilton shines with an outstanding overall restaurant rating of 4.35/5, ranking 4th highest among all the cities examined in the study. Its scenic charm, adorned with conservation areas and waterfalls, makes it an absolute must-visit destination for all vegan enthusiasts over the holiday season.

Planted in Hamilton is a cafe embracing vegan-friendly delights, showcasing delightful tacos. The entirety of the menu is crafted to be gluten-free, ensuring a welcoming experience for those with dietary restrictions. The cafe further boasts a diverse regular menu, featuring salads, sandwiches, main courses, and sides. Garnering a stellar 4.5/5 review, this culinary haven is a must-try during the holidays!

Third place goes to London City, achieving an impressive vegan-friendly score of 7.53/10. Within its seasonal streets, you'll find a total of 82 vegan restaurants, translating to 34 vegan-friendly eateries per 100k people, ranking as the 5th highest in the entire study. Indulging in plant-based meals comes at an average cost of $27.56, making London City a great destination for vegans seeking culinary delights at Christmas time. Notably, it secures the third highest average rating of 4.37/5 among all cities in the study, solidifying its prominence in the vegan world.

Plant Matter Kitchen, acclaimed with an impressive 4.5/5 review on TripAdvisor, transforms familiar classics and explores global flavors—all while crafting whole food meals free from artificial additives. Embrace good, organic dining with meals crafted from wholesome and delicious real food. Say goodbye to pesticides, chemicals, excessive plastic, and unnecessary waste in London City this season.


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